Checklist for your first live
Add your seller shipping/return address.  Add your PayPal or ACH inform...
While You’re Live
Below is a list of features that are available to you as a seller while ...
App How To’s
How to list marketplace items - Items not in database How to canc...
How do I host a Test Stream?
Test Mode allows you to host a Test Stream so that you can test out your...
How do I get a second selling account?
If you’re currently a Whatnot seller, running streams on a second accoun...
Using OBS with your Livestream
Using OBS for your video feed and an external audio device(s) on Whatnot...
Whatnot Giveaways (For Sellers)
Giveaways is a functionality in the app that allows sellers to give away...
Shipping Live Items
Google Chrome is the browser of choice for optimal performance. How to A...
How do I get access to live on Whatnot?
We are currently accepting applications to join our Live Selling wait...
How do I set up a live show?
Once your account has been approved for going live, here's everything yo...
What to do if a buyer DM’s me directly with a question about their order?
If buyers have any issues with an order, it is possible that they reach ...
I have items for sale in the marketplace that I'd like to sell during my live stream.
The marketplace and live sales are completely separate from one anoth...
Items prohibited from being sold in live streams
Please refrain from selling the following items in your livestreams: An...
Live Stream Cloning
Live sellers now have the ability to clone items from any of their previ...
Screen Sharing to your Livestream
Screen Sharing directly to your Livestream   Live sellers now have the a...
A buyer reached out to me on social media regarding an item they bought on a live sale. How do I respond?
Buyers should not be contacting sellers directly outside of Whatnot i...
I’m going to be late to start my stream. What do I do?
Please use the stream editor in your stream placeholder to update the st...
An item I sold is showing up twice on my sold item list but I only have one of this item. Why?
This is an uncommon error but still can happen if two people attempt to ...
How do I change the title of my stream?
Go into your stream and tap the gear wheel icon to make any changes to y...
How do I start a live once scheduled?
Once your live is scheduled, just: tap on your livestream in the On Ai...
Can I cancel a sale?
Sellers have the ability to cancel a sale if an unforeseen circumstance...
How do I add an item to a live?
How to add items from the Mobile App: 1. From the Homescreen of the What...
I sold an item but it’s not showing up in my list of sold items. Why?
More than likely, this was due to the buyer’s payment method being de...
How do I ban trolls from my live stream?
If someone is trolling your livestream, or doing inappropriate things, y...
A buyer is requesting the cancellation of an item but I already shipped it.
Nothing can be done at this point and you are able to reject the buyer’s...
A buyer is requesting the cancellation of an item. Do I have to honor it?
This is up to you. If it’s not an overbid, you are not obligated to hono...
Losing access to live
In order to ensure buyers have a quality experience on live, we ask t...
Someone in my live stream overbid on an item. How do I handle this?
Ask the buyer to go to their purchased items in the Whatnot app and f...
I have a problem with an item I sold and I need to contact the buyer - how do I do that?
At this time, there is no way for buyers and sellers to contact each ...
I want to sell items and donate the proceeds to charity. How do I do that?
The only thing we ask is that if you advertise an item is being sold wit...