Raiding Another Livestream
At the end of a livestream, sellers can raid another livestream and brin...
PSA Grading Overview
This article discusses how Professional Sports Authenticator (PSA) gradi...
Using Two Devices While Live
This article outlines how to use two phones while you're live, one as a ...
Choosing Quantities when adding a New Listing
This article provides an overview of what quantities are and how to util...
Banning a User from a Livestream
This article outlines how a host or a moderator can ban a user from a li...
Starting an Auction during a Livestream
Whatnot allows you to run auctions of items during any of your livestrea...
Adding Items to Sell or Give Away in a Livestream
This article discusses how to add an item to your livestream’s Auction, ...
Scheduling a Live Show
This article outlines how to schedule a live show both on the mobile app...
Clipping a Livestream
You can clip the previous 60 seconds of any Whatnot livestream, then sha...
Sports Card Singles Best Practices
Sports card singles (raw cards, slabs, etc) is one of the biggest opport...
Scheduling and Hosting a Test Stream
Test Mode allows you to test out your streaming setup without being visi...
How do I get a second selling account?
If you’re currently a Whatnot seller, running streams on a second accoun...
Using OBS with your Livestream
Using OBS for your video feed and an external audio device(s) on Whatnot...
How do I get access to live on Whatnot?
We are currently accepting applications to join our Live Selling wait...
What to do if a buyer DM’s me directly with a question about their order?
If buyers have any issues with an order, it is possible that they reach ...
I have items for sale in the marketplace that I'd like to sell during my live stream.
The marketplace and live sales are completely separate from one anoth...
Items Prohibited from Being Sold on Whatnot
Whatnot prohibits the following items from being sold: Adult/sex toys i...
Live Stream Cloning
Live sellers now have the ability to clone items from any of their previ...
Sharing your computer screen during a livestream
This article will outline how a host can share their computer screen whi...
A buyer reached out to me on social media regarding an item they bought on a live sale. How do I respond?
Buyers should not be contacting sellers directly outside of Whatnot i...
An item I sold is showing up twice on my sold item list but I only have one of this item. Why?
This is an uncommon error but still can happen if two people attempt to ...
Cancelling a Sale
Sellers have the ability to cancel a sale if an unforeseen circumstance...
I sold an item but it’s not showing up in my list of sold items. Why?
More than likely, this was due to the buyer’s payment method being de...
How do I ban trolls from my live stream?
If someone is trolling your livestream, or doing inappropriate things, y...
A buyer is requesting the cancellation of an item but I already shipped it.
Nothing can be done at this point and you are able to reject the buyer’s...
A buyer is requesting the cancellation of an item. Do I have to honor it?
This is up to you. If it’s not an overbid, you are not obligated to hono...
Losing access to live
In order to ensure buyers have a quality experience on live, we ask t...
Someone in my live stream overbid on an item. How do I handle this?
Ask the buyer to go to their purchased items in the Whatnot app and f...
I have a problem with an item I sold and I need to contact the buyer - how do I do that?
You are now able to message buyers directly if they have our DM featu...
Hosting a Charity Stream
The only thing we ask is that if you advertise an item is being sold wit...