Accepting or Denying a Cancellation Request Accepting or Denying a Cancellation Request

Accepting or Denying a Cancellation Request

Whatnot Support Whatnot Support

This article outlines how a seller can accept or deny a cancellation request that was submitted by a buyer.

Note that all sales on Whatnot are final and this policy is in place to maintain marketplace integrity between buyers and sellers. While buyers can request to cancel the order any time before the seller confirms shipment, sellers maintain the ability to confirm or deny these requests.

If a seller denies your cancellation request, the sale is final. The sale will proceed as normal if the seller does not respond to a cancellation request in 48 hours. If the request is denied or ignored, you will also not be able to leave a review for those items. 

Accepting or Denying a Cancellation Request in the Mobile App

  1. Open the Whatnot app on your mobile device.
  2. Click the Profile icon on the bottom right of the homepage.
  3. Click the Menu two-line icon on the top right of the screen. 
  4. Scroll down to the Seller section and click on Orders.
  5. Select the order in question.
  6. Scroll to the middle of the screen where you can Accept or Reject the cancellation request.
  7. Confirm your selection.

Accepting or Denying a Cancellation Request Mock P.gif

 

Accepting or Denying a Cancellation Request on the Web

  1. Go to whatnot.com on your web browser.
  2. Click the Profile icon at the top right of the webpage.
  3. Select Seller Dashboard
  4. After selecting the correct Livestream in question on the left panel, navigate to the order in question.
  5. After reviewing the cancellation reason, choose to Accept or Reject the cancellation request.
  6. Confirm your selection. 

Please click here to contact our Seller Support team if you have any questions. 

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