Investigations are triggered when a user files a report on a violation of our Trust & Safety guidelines. Once a report is received, the Trust & Safety team reviews the livestream to determine the validity of the claim. Buyers and sellers can file reports directly in app for any infringement of our community guidelines.
In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user.