How We Investigate How We Investigate

How We Investigate

Annie Zhu Annie Zhu

Investigations are triggered when a user files a report on a violation of our Trust & Safety guidelines. Once a report is received, the Trust & Safety team reviews the livestream to determine the validity of the claim. Buyers and sellers can file reports directly in app for any infringement of our community guidelines.

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In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user. 

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