Requesting an insured label Requesting an insured label

Requesting an insured label

Brooke Brooke

You can request an insured label by sending an email to sellersupport@whatnot.com. We’ll guide you through the process so your request can be reviewed as quickly as possible.

You should request an insured label for any package that has a purchase price or contents totaling $1,000 or more.

  1. Start your request
    • When creating the request, it's important that you make the subject line for the email ”Requesting an Insured Label | “Seller Username. This will help us fast-track your request.
  2. Provide Details
    • When deciding what to put in the body of the email make sure to explain all of the details on the item. Email must include the following: 
      • How much you want to insure the label for - remember the insurance cannot exceed $10,000
      • Username of buyer
      • Original tracking number if already generated
      • Order IDs - this is not the listing number, but the individual order number that can be found in the seller dashboard (only applicable for Live sellers)
      • How much the current package weighs in its box
      • Unique order number - looks something like this ex. HG6fgThy

If you have any questions, please don't hesitate to reach out and let us know! 

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