My order is being delivered to the wrong address, what should I do? My order is being delivered to the wrong address, what should I do?

My order is being delivered to the wrong address, what should I do?

Brooke Brooke

Often times there are inconsistencies in USPS tracking updates. If your order shows delivered but cannot be located, please follow these troubleshooting steps.

  • Verifying the shipping address for your order.
  • Look around the delivery location for your package or notice of attempted delivery.
  • Checking to see if someone else (family members, roommates, neighbors) accepted the delivery.
  • Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.

If you still cannot locate the package within 24 hours and there is no tracking update we’ll be happy to help. Please click here to contact our Support team.

 

If you realize there is an incorrect shipping address on your order before it's shipped:

  • Please update the shipping address on your Whatnot profile (go to your profile, click the two horizontal lines icon in the top right corner, and click "Manage Payments" to update the shipping address).
  • Please click here to contact our Support team as soon as you realize any potential error in your shipping address. If the seller has not shipped the item out yet, we can contact them with an updated shipping label.
  • If we are unable to update your shipping label before this item is shipped out, please contact USPS to re-route your package to the correct address using this link. If you are not able to reroute the package, there is a chance it will be returned to the sender - please reach out to our Support team and we can contact the seller to resend this shipment to your corrected address. 

     

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