![My order was marked as delivered but I haven't received it]({"bg": "//theme.zdassets.com/theme_assets/10824806/ec81b1562898b1d97af4338ce1609776400c9ac3.png"})
![My order was marked as delivered but I haven't received it]({"bg": "//theme.zdassets.com/theme_assets/10824806/e64c4725b93322aa2d00d4d31733110280557662.png"})
Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package. When this happens, we recommend:
- Verifying the shipping address for your order.
- Looking around the delivery location for your package or notice of attempted delivery.
- Checking to see if someone else (family member, roommates, neighbors) accepted the delivery.
- Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.
Please click here to reach out to our Support team with any questions!
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