My order was marked as delivered but I haven't received it

Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package. When this happens, we recommend:

• Verifying the shipping address for your order.
• Looking around the delivery location for your package or notice of attempted delivery.
• Checking to see if someone else (family member, roommates, neighbors) accepted the delivery.
• Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.

Reach out to [e-mail] with any questions!