My order was marked as delivered but I haven't received it My order was marked as delivered but I haven't received it

My order was marked as delivered but I haven't received it

Brooke Wolfrom Brooke Wolfrom

Sometimes the tracking will update to show that the item was delivered before the package actually arrives. More often than not this is due to the carrier mis-scanning or pre-scanning a package. When this happens, we recommend:

  • Verifying the shipping address for your order.
  • Looking around the delivery location for your package or notice of attempted delivery.
  • Checking to see if someone else (family member, roommates, neighbors) accepted the delivery.
  • Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package.

Please click here to reach out to our Support team with any questions! 

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