The carrier says that I can’t ship this package or I owe additional money. What should I do? The carrier says that I can’t ship this package or I owe additional money. What should I do?

The carrier says that I can’t ship this package or I owe additional money. What should I do?

Brooke Wolfrom Brooke Wolfrom

Occasionally carrier employees are not familiar with every shipping program. If there is a difference in your actual package size or weight from what we projected, a correction may be needed. Typically this correction is made by the carrier. You can inform the carrier that you are using a provided label and that they can assign the billing correction to the account associated with the label.

 

If there is still an issue please click here to reach out to our Support team so we can contact the carrier, and issue you a new label to get your package moving. For live sellers, you can also create a new label for free in the shipping dashboard.

Add comment

Please sign in to leave a comment.