The Post Office says that I can’t ship this package or I owe additional money. What should I do? The Post Office says that I can’t ship this package or I owe additional money. What should I do?

The Post Office says that I can’t ship this package or I owe additional money. What should I do?

Brooke Brooke

Occasionally Postal employees are not familiar with every shipping program. If there is a difference in your actual package size or weight from what we projected, a correction may be needed. Typically this correction is made by the post office’s Automated Package Verification system. You can inform the postal employee that you are using an ePostage label and that they can assign the billing correction to the account associated with the label. If there is still an issue please reach out support@whatnot.com so we can contact USPS, and issue you a new label to get your package moving. For live sellers, you can also create a new label for free in the shipping dashboard.

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