What happens if I submit a payout request but don’t receive the payout? What happens if I submit a payout request but don’t receive the payout?

What happens if I submit a payout request but don’t receive the payout?

Brooke Brooke

There can be a number of reasons that transfers to PayPal accounts fail. Please confirm the following information prior to reaching out to support:   

  • Confirm that you have verified your email with PayPal 
  • Verify that you have entered in the correct PayPal email address

If a transfer fails completely, the funds will be returned to your balance in the app and you will have the opportunity to try transferring the payment again. 

If it has been over 3 days and you still have not received your payment, please contact sellersupport@whatnot.com with the date of the transfer in question, the amount you attempted to transfer, and your PayPal email address. 

 

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