For any questions or issues you have, you can reach out to our Whatnot support. Be sure to provide as much detail as you can so we can ensure you get the support you need as quickly as possible.
Once you’ve reached out to our support team, you should receive a response within 48 hours.
To reach out to support, follow one of the follow methods:
- For seller-related issues, email email@example.com.
- For order-related issues, follow these steps.
- For all other issues, click here to submit a ticket with Whatnot support.
Submitting a Ticket for Order Issues
You can file a claim on your item if:
- The item was damaged during shipping.
- The incorrect item was sent to you.
- Part of the order is missing or incomplete.
- The order does not meet the quality standard of the listed conditions.
- The condition of the order does not match what was communicated.
In order for the claim to be considered, you must contact support within three days of receiving the item. Once we receive the claim, our verification team will review the claim.
To submit a ticket for order issues:
- Open the Whatnot mobile app.
- Tap the Profile icon at far right of the bottom menu.
- Tap the Menu two-lines in the top right-hand corner.
- Select Purchases.
- Tap on any order you’re having issues with.
- Scroll to the bottom of the page and tap Contact Us.
- Fill out the contact form to the best of your abilities and submit it when ready. Include as much info as you can, including:
- Photos of:
- Any damages (front, back, top, bottom, and sides).
- The box it came in, including the label of the box.
- How it was packaged.
- Describe any discrepancies between the item received compared to the item advertised by the seller.
- Photos of:
Resolving Order Issues
Whatnot team members will verify and review what was communicated to understand how to best proceed (either requesting more information or offering a partial or full refund).
Once they examine the pictures and the condition of the item, Support will reach out to you and make their decision.
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