Filing a claim for an item purchased on Whatnot Filing a claim for an item purchased on Whatnot

Filing a claim for an item purchased on Whatnot

Brooke Brooke

When to file a claim: 

You can file a claim on your item if:

  • The item was damaged in shipping
  • The incorrect item was sent to you
  • Part of the order is missing or incomplete 
  • The order does not meet the quality standard of the listed conditions
  • The condition of the order does not match what was communicated

In order for the claim to be considered, you must contact support within 3 days of receiving the item. Once we receive the claim, our verification team will review the claim.

How to file a claim: 

You can file a claim with your item by sending an email to support@whatnot.com. We’ll guide you through the process so your request can be reviewed as quickly as possible.

  • Start your request
    • It is required to make the subject line ”Condition Not as Listed | Order Item Name”. This will help us fast-track your request.
  • Provide Details
  • All the necessary information is required in the email:
      • Photos of:
        • All the damages (front, back, top, bottom, and sides) 
        • The box it came in including label of the box
        • How it was packed.
      • Describe any discrepancies of the item received compared to the listed item communicated
      • The tracking number/order number of the item found in the email sent to you when first purchased. 

Resolving The Claim:

Whatnot team members will verify and review what was communicated to ensure 1 of 2 best courses of action.

  • Partial Refund
  • Full Refund 

Once they examine the pictures and the condition of the item, the team will reach out and make their decision.

Please reach out to support@whatnot.com for any questions! 

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