Filing a claim for an item purchased on Whatnot Filing a claim for an item purchased on Whatnot

Filing a claim for an item purchased on Whatnot

Brooke Wolfrom Brooke Wolfrom

When to file a claim: 

You can file a claim on your item if:

  • The item was damaged in shipping
  • The incorrect item was sent to you
  • Part of the order is missing or incomplete 
  • The order does not meet the quality standard of the listed conditions
  • The condition of the order does not match what was communicated

In order for the claim to be considered, you must contact support within 3 days of receiving the item. Once we receive the claim, our verification team will review the claim.

How to file a claim: 

You can file a claim with your item by clicking here to reach out to our Support team. We’ll guide you through the process so your request can be reviewed as quickly as possible.

  • Start your request
    • It is required to make the subject line ”Condition Not as Listed | Order Item Name”. This will help us fast-track your request.
  • Provide Details
  • All the necessary information is required in the email:
      • Photos of:
        • All the damages (front, back, top, bottom, and sides) 
        • The box it came in including label of the box
        • How it was packed.
      • Describe any discrepancies of the item received compared to the listed item communicated
      • The tracking number/order number of the item found in the email sent to you when first purchased. 

Resolving The Claim:

Whatnot team members will verify and review what was communicated to ensure 1 of 2 best courses of action.

  • Partial Refund
  • Full Refund 

Once they examine the pictures and the condition of the item, the team will reach out and make their decision.

Please click here to reach out to our Support team with any questions! 

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