Who do I contact if there's a problem with my order? Who do I contact if there's a problem with my order?

Who do I contact if there's a problem with my order?

Brooke Wolfrom Brooke Wolfrom

If there’s a problem with your order, please click here to contact our Support team. We will get back to you shortly!

 

In your ticket, please be sure to include the following: 

  • Tracking Number 
  • Order Number (ex. dQzGdHsKxwaEyrQfCdcCs8)
  • Email associated with your account 
  • Username 

If you have missing items, please be sure to include the following:

  • Photos of the item you received 
  • Description of the item you were supposed to receive 
  • Tracking Number 
  • Order Number (ex. dQzGdHsKxwaEyrQfCdcCs8)
  • Email associated with your account 
  • Username 

If your items sustained damage, please be sure to include the following:

  • Photos of
    • All of the damages (front, back, top, bottom, and sides) 
    • The box it came in including label of the box
    • How it was packed.
  • Describe any discrepancies of the item received compared to the listed item communicated
  • Tracking Number 
  • Order Number (ex. dRzGdHsKxwaEyrQfCdcCs8)
  • Email associated with your account 
  • Username 

If you are experiencing shipping delays, please be sure to include the following:

  • Date of purchase 
  • Tracking Number 
  • Order Number (ex. dQzGdHsKxwaEyrQfCdcCs7)
  • Email associated with your account 
  • Username 

Please refer to our Return Policy for any other questions. 

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