When do I receive my payment for selling? When do I receive my payment for selling?

When do I receive my payment for selling?

Brooke Wolfrom Brooke Wolfrom

Sellers will receive payment 48-72 hours upon delivery to the buyer. An order can only be paid out if you have marked the item as shipped.

  • Live sellers - Please make sure to click “Bulk Confirm USPS Drop-Off” at the top of your shipping dashboard once all labels are generated. This will mark all orders as shipped automatically. 
  • Marketplace sales - Mark your order as shipped by clicking on the order under the sold section of the app. Here, you will see a button to confirm as shipped. 

If Whatnot needs to verify an item, you will receive payment as soon as we complete the verification process. 

Once you have received your payout, you can Cash Out via ACH or PayPal. Note: PayPal transfers typically process within the hour, however, can take up to 3 days depending on the amount of the transaction. After initiating an ACH transfer, it can take anywhere from 1 to 3 business days to appear in your bank account.

Payout Status

To check the status of a payout for a live order, please reference your shipping dashboard. At the top of your seller dashboard you can locate your total items solved, delivered, and pending delivery. If you have orders that are pending delivery, you can be assured you have not been paid out for that item.

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You can locate the order that has not been delivered by finding the blue Shipping status. Click on the tracking number to get the latest tracking updates for this package.

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You are also able check the payout status of each individual order by expanding a shipment. If the status shows as “Payout Complete”  this means the funds have been released to your balance. If it shows anything else, the order is still pending delivery.

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If it’s been over 72 hours since delivery and you have not received your payout please click here to contact our Seller Support team with the tracking number & shipment number located to the left of the buyer’s username in blue.

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