Whatnot Community Guidelines Whatnot Community Guidelines

Whatnot Community Guidelines

Brooke Brooke

At Whatnot, we've created a fun, safe and inclusive community for collectors and like-minded people.

We're asking buyers and sellers, our community, to adhere to the following simple guidelines: be nice and be honest.

Consequences:

  • If we find evidence that you were dishonest, or have mistreated another person or a Whatnot employee, you may be temporarily or permanently banned from Whatnot. Whatnot will own this decision, and Whatnot's decision will be final.
  • Violation of any of these guidelines may subject your account to corrective action in accordance with our Enforcement Matrix 

Guidelines for everyone:

  • Do not engage in any form of harassment or discrimination, including: racism, bigotry or misogyny. We have a zero-tolerance policy on any of this behavior. If you’re caught doing it, you will be banned.
  • Treat Whatnot Staff with Respect: It can be frustrating when things go wrong, but the staff is here to help; treat them with respect, and cooperate with problem-solving. Abusing seller/support tools and harassing Whatnot Staff is not tolerated and will be subject to a permanent ban on the platform. 
  • Do Not Spam:
    • Do not send the same message over and over again.
    • We do not condone phishing of any sort within the Whatnot app.
    • Troll bidding is not permitted on the app and the user may be subject to corrective action.
  • Do Not Bash Pricing: It’s ok to talk about the price or estimated value of an item, but it’s not ok to give anyone a hard time for what they pay for something. It’s their choice how to spend their money, and you should not criticize them for it.
  • Do Not Game Auctions: Don't do anything to disrupt a live auction or artificially influence the price of an item. This includes employees of sellers: employees can't bid on your items as a seller and sellers can't bid on employee's items.
  • Do Not Share Your Account: You are responsible for the activity that happens under your username; accounts should only used by those to whom the account is issued.
  • Do not abuse referrals: Users are not allowed to create multiple accounts to receive additional referral credits. If you are found in violation of this rule, you will be suspended from our platform.
  • Do Not Improperly Associate the Whatnot Name or Brand with Obscene or Inappropriate Content
    • Explicit language in your Whatnot username is strictly prohibited
    • We reserve the right to the use of 'Whatnot' in usernames for employees only:
    • All other accounts using 'Whatnot' in their username are prohibited and will be subject to investigation
    • Using 'Whatnot' in social media account usernames is discouraged and will be subject to investigation (and legal action if deemed trying to impersonate our brand)
    • We will issue corrective action to any user that improperly associates our brand with harmful and/or inappropriate content on social media or elsewhere

Guidelines for sellers:

  • Do Not Sell Fakes: Never misrepresent the authenticity of an item
  • Be Truthful about Condition: Be honest about the condition of an item you're selling
  • Be Truthful about Pricing: If you cite the value of an item, be prepared to back it up with real data on comparable market prices. Never inflate the market value of an item, especially "mystery packs" and other compilations. We may ask you to support your estimated value; misstated values may lead to orders cancellation, buyer refunds or banning.
  • No Shill Bidding: Shill bidding is defined as sellers or associated parties bidding on an item with the intent to inflate the item price, with no intent to purchase the item. Sellers and their employees are not allowed to bid on their own items from separate accounts. Whatnot monitors all bids and transactions and your account will be banned if we find that you are suspected of shill bidding. Shill bidding may also violate laws in your state/country and result in severe penalties.
  • Do Not Promote Your Items in Another's Stream: Keep your commentary relevant to the stream in progress, and do not promote yourself or your items in a stream that is not yours.
  • Do Not Ban without Cause: Sellers can ban users from their stream if they are judged to be violating community guidelines. Sellers must not abuse this authority, or ban without good reason
  • No Explicit Content:
    • We do not allow content that contains nudity or is sexually suggestive, due to the diversity in age and cultural backgrounds of our global community. This includes products, preview pictures, pre-show videos, sound clips, and videos
      • Explicit content in comic books and manga is okay (except in preview pictures)
    • Weapons, explosives, and other dangerous items and accessories are prohibited from being sold on Whatnot 
  • No Direct Competitor Promotion: Do not promote direct competitors, encourage viewers to leave the platform or perform any other type of solicitation that directly impacts our community.
  • Be Responsible While Going Live: 
    • We discourage sellers from excessive drinking or marijuana use during streams. Do not sell alcohol, marijuana, or any related paraphernalia on the platform. 
    • You must be 18 years of age or older to host a live stream or have an adult with you while hosting your stream 
  • Do not start simultaneous livestreams from a single account:
    • Each Whatnot account is permitted to host a single active livestream at any point in time
    • Sellers should not under any circumstance host simultaneous Whatnot livestreams on a single account
    • Violation of this policy is subject to livestream suspension and/or permanent ban
  • Please ensure you are abiding by local & federal law while using the app.
    • The sale of any weapons is strictly prohibited on the Whatnot app
  • Do Not Accept or Solicit Off-Platform Payments / Transactions: Payments for items sold must be processed through the Whatnot platform. Sellers should never accept or solicit payment - or any part of a transaction - outside of Whatnot's system. Whatnot has zero-tolerance for marketing products on live streams or elsewhere on Whatnot to sell off-platform. If you are found in violation of this rule, your account will be reviewed and it could be banned.
  • No Gambling: Whatnot is not a gaming platform, and games of chance or raffles are not permitted.
  • Ship Quickly & Safely: Please ensure you ship your items within 2 business days of sale. Carefully package your items to ensure they arrive safely.
  • Don’t Abuse Our Shipping Pricing:  If you are found abusing our shipping pricing structure, you may be subject to corrective action and billed back for incorrect shipping charges.  See here for best practices on setting shipping weights.  Examples of abuse of our shipping pricing structure include:

    • Setting unreasonably low initial shipping weights when listing your item (e.g., 1oz for a pair of sneakers)
    • Setting excessively high shipping weights before sending off your shipment (e.g., 20lbs for a pair of sneakers)
  • Uphold our standards off-platform: We expect Whatnot users to adhere to all of our Community Guidelines while on Whatnot.  We also recognize that severe offenses committed by Whatnot users on other platforms may pose substantial risk to the Whatnot community.  As a result, clear and incontrovertible evidence of any of the following actions taking place on any platform is subject to investigation and a warning, temporary, or permanent ban from Whatnot:

    • Knowingly selling fake items
    • Knowingly selling stolen assets, assets taken without authorization, and otherwise illegally obtained assets
    • Not honoring purchases / giveaways
    • Defrauding customers in any way
    • Explicit and/or credible threats of violence
    • Leadership or membership in a known hate group
    • Carrying out or deliberately acting as an accomplice to any form of assault or sexual exploitation of children.
    • Actions that would compromise the physical safety of the Whatnot community
    • Explicit and/or credible threats against Whatnot, including Whatnot staff

    In cases where the above behaviors have occurred in the distant past, users have gone through a rehabilitation process, and our investigation finds no evidence to suggest risk to the Whatnot community, we may decline to take action or revoke a prior action based on appeal. 

  • Follow all policies relating to the Giveaway feature: You cannot deny a winner from the Giveaway feature. You may not apply restrictions to Giveaways outside of those that are natively hosted on our platform. Requiring purchases for giveaway entries is illegal and you will be subject to investigation. Please abide by your local and state guidelines. If a seller does not ship out the giveaway item within our standard shipping timeframe, they may be subject to corrective action. Giveaways must also align with our Terms of Service.
  • If you are hosting a livestream, you must be actively engaged during the entirety of the show: At Whatnot, we strive to provide our buyers and sellers with the best experience possible. Below are some guidelines you must follow:
    • Pinning giveaways on an inactive stream is not allowed and the stream will be ended immediately, this does not include pinning giveaways on upcoming streams 
    • Buy-It-Now items on an inactive stream are not allowed and the stream will be ended immediately. You may continue to list Buy-It-Now items on upcoming streams. Do not repeatedly move the start date and time of a show - this may result in corrective action.
    • Sellers must end their stream through the app. Hard quitting the app will keep your stream active and could result in your account receiving corrective action.
    • Please refrain from rescheduling your livestreams excessively
    In addition to the above, any act used to take advantage of other users is considered a violation of our Community Guidelines.
  • Respect our Discord: We adhere to Discord’s Community Guidelines in order to protect our users and keep our platform safe. We have a zero-tolerance policy of any harassment or retaliation in our Whatnot Discord channels. Negative comments using Whatnot’s name and other sellers will not be tolerated and you will be removed from the Whatnot Discord channels. User complaints (for both buyers and sellers) should be sent into , not our Discord. Urgent reports for violations can be sent to the Trust & Safety Discord (@whatnot-trustandsafety). Those who violate these policies or abuse our Discord will be subject to removal from Whatnot’s Discord and further investigated for temporary or permanent banning from the Whatnot platform.

Guidelines for buyers:

  • No Chargebacks: All bids are binding and all sales are final. If there is an issue with your purchase, please contact support. Buyers submitting payment disputes will be banned.
  • Age Restrictions:  You must be 18 years of age or older to join a live stream or have an adult with you while watching the stream.

If you have any questions, please click here to reach out to our Support team and we will be happy to help!

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