Whatnot is a Marketplace that connects buyers and sellers. Whatnot features live shopping and competitive bidding for rare and limited product. To protect the integrity of the marketplace and auction process: ALL BIDS ARE BINDING and ALL SALES ARE FINAL.
You may receive a full refund on an item at no cost to you if:
- The item was damaged in shipping
- The item was clearly sent with damage that does not match listing photos
- The incorrect item was sent to you
- If the item does not have any photos, and it does not match the condition listed
- The item is a counterfeit in some way (e.g., Figurine, Sticker)
Whatnot will not refund orders after 3 days of receiving the order. If you would like to receive a refund, please contact us at firstname.lastname@example.org within 1-2 days of receiving the item. We may also ask that you return the item to us -- we will send out a pre-paid shipping label via email.
Please contact support within 30 days of placing an order if you have not received a tracking update or your package. If you do not contact support within 30 days of placing the order Whatnot reserves the right to deny your refund request.
You must report this to email@example.com within 2 hours of the error in order for the cancellation to be considered (We do not refund for buyer’s remorse).
If the request is not sent within 2 hours, the item is considered final sale.