What can we help you with?

1. Add your seller shipping/return address. 
2. Add your PayPal or ACH information. Once funds are released to your Whatnot balance, you will have the option to cash out to your PayPal or directly to your bank account via ACH payouts
• To add your PayPal, click on your balance under your profile on the mobile application. Video explanation.
• To add your bank account, log into your whatnot account on whantot.com and click on “payments.” Video explanation.
3. Ensure your shipping label settings are correct. The default shipping label will be printed with regular paper. If you use a 4x6 label printer, please contact sellersupport@whatnot.com to get your settings changed.
4. Now it's time to schedule your first show! Click the plus sign in the top right corner of your profile and follow the instructions in this video explanation.
5. For tips on adding a preview video, watch this short video explanation.
6. Add all products you plan on selling in your live before you go live. This video explanation shows how to add products into your live.
7. Add accurate item descriptions and conditions to your products. For tips on how to add descriptions and how they are best used, watch this video explanation.

Below is a list of features that are available to you as a seller while you are live. Each feature has a video attached that explains how the feature works and how you can utilize it during your lives!

• Editing pre-existing product listings

• Adding a new product 

• • • • Barcode Scanner
      • Search Feature 
      • Quick Add  

• Auction vs. Buy it Now

• Starting an Auction 

• • • • Sudden Death 

• Screen Sharing 

• Inviting a Co-Host 

• Banning Users from Stream 

• Pinning Items 

• Using two phones, one as a controller, one as a camera

• How to end your live stream

• Running a giveaway 

• How to list marketplace items - Items not in database

• How to cancel/find cancellation requests from live

• How to schedule multiple lives

• How to create custom shipping profiles

• How to turn on vacation mode

• How to run a giveaway on live 

Successfully shipping and fulfilling your orders is one of the most important aspects of being a Whatnot seller. The seller dashboard is set up to make shipping extremely efficient, but it is important to follow a few simple steps.

1. Check for any cancellation requests. If you have any pending cancellations, you will see red text at the top of the dashboard. Find the order by looking for the status that says “canceling.” For a breakdown of each shipment, watch this video: .                Make sure to respond to cancellation requests before proceeding to step 2.
2. Bundle/Unbundle any shipments that need to be shipped in more than one package.
3. Make all edits to shipment weight and dimensions.

You can access the videos below to see examples of how to manage the seller dashboard and its features:

• Bundling/Unbundling

• Editing Weight/Dimensions

• Bulk Generate

• Bulk-Confirm USPS Drop Off

• CSV/Sales Tracker

• SCAN Sheet

For a detailed explanation on the most effective and efficient way to print labels from our seller dashboard, watch this video!

If you are having any troubles generating labels, please contact us at sellersupport@whatnot.com. It is very important that you include the order #’s, the buyer username, and the live ID link. Watch this video to see exactly what information we are looking for.